Full efficiency in customer service with Microsoft Dynamics 365

Are you an enthusiastic rail traveller?

Our customer service solution ensures that it stays that way.

With our flexible Microsoft Dynamics solution, we create consistent processes and clarity. 99% of customer enquiries can now be conclusively resolved during the initial contact.

2 million enquiries per year

99% first solution rate

On all channels

We are experts in Microsoft Dynamics

For over 20 years, renowned customers such as the Austrian Federal Railways, Suzuki Austria and ABUS have trusted us with the technical implementation of their CRM strategy. We support you from the requirements analysis to the development of the CRM strategy to the optimisation and redesign of a coordinated process design.

We help you

  • Simplify customer communication
  • Handle issues faster in the contact centre
  • Inspire customers with positive experiences
  • Make your sales more transparent and successful

What challenge do you want to solve?

Regardless of whether you are already working with Dynamics 365 or want to improve your business processes and are looking for the right solution and partner. We are happy to share our experience and learnings from customer projects.

Just give us a call and we'll find a solution together.

Why did customers choose us?

Holistic
Expertise

For us, outstanding expertise in the application, customer focus and uncomplicated execution are very important. You have shown that you can impress in all areas and I am happy to be able to rely on a partner like you.

Andreas Uhl IT Application Manager, ABUS Security Centre GmbH

Reliable
support

World Direct always manages to plan extensive projects down to the last detail and implement them perfectly with a great deal of technical expertise and a solution-orientated approach. Equally remarkable is the support, which is characterised by fast action!

Markus Kalleitner Authorised signatory, ICC Calling Cards

20 years
experience

World Direct has been in business for a very long time and this is evident in every phase of the project. Their technical expertise and experience with complex challenges are crucial to the success of our collaboration."

Sebastian Obrecht, MA Press spokesman, ARBÖ Austrian Automobile, Motorbike and Cyclist Association

Long-standing
Partnerships

As one of the first customers in Austria, we have been using Microsoft CRM since 2003. World Direct has supported us since the beginning and has developed our CRM into a highly integrated, indispensable system.

Gerhard Erber IT Manager, Suzuki Austria

Comprehensive
process knowledge

World Direct enables us to be at the forefront of digitalisation. Our CRM solution optimises processes and improves processing quality. At the same time, we can control the achievement of the service level.

Manuel Zeiner ÖBB customer service

Users in the
in the foreground

In World-Direct, we have found a competent project partner who understands our complex business and has mapped it in a user-friendly, strategic business software.

Reinhard Hilber Innsbrucker Kommunalbetriebe

We conceptualise develop integrate
your future-proof CRM solution

Optimise work processes

We analyse your business processes, optimise workflows and map them consistently in a CRM process. This ensures centralised data storage and avoids media disruptions and manual work steps.
Your employees are supported intelligently and proactively by the CRM system, allowing them to focus on customers and their concerns.

Creating individual customer relationships

Communication with the customer is crucial for trust and loyalty in the future. We help you to better understand your customers' needs and serve them in a personalised way. Through an optimised customer journey, you create the best possible customer experience with a seamless transition between the marketing, sales and service process.

Successful sales management

We map your individual sales process in the CRM system. Your employees receive precise support to respond to customer needs in a targeted manner. Target achievement is transparent and visible in real time. We record every customer contact in order to suggest targeted actions such as follow-up or cross-selling and upselling. Customers receive an offer faster and you never miss an opportunity.

Develop and integrate interfaces

In order to achieve a genuine 360° customer view, we create interfaces to existing systems. Whether Oracle, SAP, NAV or in-house developments - we specialise in integrating data. By using our turnkey middleware, we realise this with minimal effort and maximum data security.

Integrate your telephone system

As an A1 subsidiary and partner of well-known manufacturers of telephone systems, we have a special relationship with telephony and can also handle complex integration projects. These synergies enable us to create the best possible customer experience.

Move securely to the cloud

The future belongs to the cloud. CRM solutions are rarely operated on-premise anymore. We support you in making the switch to a cloud service quickly and securely.

Selected reference projects

ARBÖ

Management of benefit partners and benefits with website synchronisation.

Austrian Broadcasting Corporation

CRM and website for digital customer contact and processing of the ORF contribution service.

Learn more

Austrian Federal Railways

Microsoft Dynamics customer service for over 200 agents and 2 million enquiries per year.

Learn more

GUTMANN

The Tyrolean energy supplier uses CRM with ERP integration for sales and customer service.

Impact Asset Management

Dynamics 365 Sales helps the investment specialist to expand its market.

Innsbrucker Kommunalbetriebe

Microsoft Dynamics 365 in the cloud for sales and customer service.

Stadtwerke Klagenfurt

Optimised customer service with ORACLE/SAP integration and Microsoft Dynamics.

Suzuki

Dealer portal for customer loyalty and service. Microsoft Dynamics with AS400 connection.

Selected partners

We have been a Microsoft Gold Partner for over 20 years and are in close contact with Microsoft.

We work efficiently with the specialists at Dynamity to realise a complete CRM + ERP solution from a single source.

We are always happy to work together with our experienced CRM companion with industry expertise in order to offer our customers an even broader spectrum of experts.

Microsoft licensing is complex. We provide you with comprehensive advice and are happy to purchase suitable licences via the A1 Marketplace.

As an official mailworx partner, we turn recipients into fans with targeted email marketing.

In complex customer projects, we as an implementation partner always come to the point where it makes sense to extend the Dynamics standard with third-party solutions. We are happy to rely on the sophisticated extensions and excellent support from mscrm-addons.
Are you looking for a competent partner?
We help you to make your CRM project a success.